Irrelevance detection models help the system know when to “buzz-in” confidently or when to pass to help documents or a human agent. Andi’s voice is missing some of the emotional inflections that a real person utilizes, but she does add dramatic pauses that help him understand when she’s joking. “I…
On the basis of the current system architecture, there are more than ten, newly created intelligent application systems, such as online robots, intelligent tickets, and agent assistants. It also involves the intelligent transformation of the current ticket system, agent system, and Interactive Voice Response system. One of the key advantages…